Covid 19 update: Our update to you

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24th March 2020

Covid 19 update: Our update to you

Last updated March 24

At SSE Airtricity we’re committed to supporting efforts to limit and delay the spread of Coronavirus (Covid-19) and the wellbeing of our colleagues, customers and the communities we serve is our number one priority. Please be assured we’re operating as normal and will endeavour to continue doing so.

 

We continue to monitor and assess the situation across all of the jurisdictions we operate in and we are working in line with Governments’ latest guidance, updating our approach as it evolves.

 

We’re doing everything we can to continue the same level of service that you’re used to in the coming weeks. We will continue to provide regular updates here on our website and via our Facebook and Twitter feeds.

 

We understand this is a challenging and uncertain time for many of our customers. If you have concerns about paying your energy bills, we’ll work with you to find a resolution together, we will not be disconnecting any of our customers throughout this time. To speak with a member of our team just call us on 1850 40 40 70.

 

As you can appreciate, our priority is to focus our efforts on ensuring we take the care of our most vulnerable customers and those with prepayment meters. To help us help as many people as possible, we’d kindly ask you, where possible, to register your online account through our website, where you can manage your account through our self-service application.

 

We’re here to answer your questions

  • Call 1850 40 40 70 - Monday to Friday 8am to 8pm
  • Live Chat - Monday to Friday 8am to 8pm and Weekends and Bank Holidays 10am - 6pm
  • Email us at customerservice@sseairtricity.com
  • Gas Boiler Repairs Priority Appointments – Call 1850 81 81 70 Monday to Friday 8.30am to 5.30pm (excl Bank Holidays)

 

Prepayment Gas Customers

We recommend that you always keep your prepayment meters topped up. Gas Prepayment customers emergency credit has been increased from €10 to €100 for a period of time. This credit must be paid back at a later date and is an emergency backup for customers who need it during this time.

 

Prepayment Electricity Customer

We recommend that you always keep your electricity meter topped up. Where possible, we advise customers who can to top up online

 

Please be assured our priority remains maintaining our service and power to our customers and helping people to stay safe and healthy.



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