At home
Skip to main content
For business
Pay Now
My Account
At home
Skip to main content
For business
Search
Help
Republic of Ireland
Plans
Home upgrade
SSE Reward
Pay now
My Account
How can we help you?
Loading...
All help topics
/
Understanding your bill
Understanding your bill
How do I find out the usage period for this bill?
What can I do if I'm having problems paying my bill?
Why is my bill higher than expected?
What is the price per unit for day and night rates?
I don’t have enough in my account to cover my direct debit. What can I do?
How do I know if this is a bill for gas or electricity or both?
How do I sign up for or cancel eBilling?
What is the conversion factor and why does it change?
I have a charge on my bill I don't understand
What other charges might I be billed for?
How do I find out how many units of electricity/gas I have used each month?
I haven’t received a bill in a while
What are the units on my bill?
How long do I have to pay my bill?
What are standing charges?
I just submitted a reading because my last bill was incorrect. When will I receive a new bill?
How do I check if I’m due a refund when my account closes?
What is my price per unit for electricity or gas?
When will my direct debit be taken out of my account?
Can I get a credit balance refunded to my bank account?
I closed my account but I am still receiving bills
Why was I charged a deposit?
I think I'm being charged twice for the same period
How do I know if my bill is estimated or not?
How do I check the balance on my account?
How much VAT am I charged?
Why are there two different rates on my bill?
How do I get my refund on a closed account?
What happens to my prices if I change my payment and/or billing method?
Why are the billing periods different for electricity and gas?
What does 'Domestic Urban' or 'Domestic Rural' mean?
What is the PSO levy?
What are your standard rates?
When do night rates apply?
The meter reading on my bill is incorrect. What do I do?
What is a 'Reversal'?
Your bill explained
How do I get my security deposit refunded?
I have not received a gas bill, just electricity - why?
How much will my next bill be?
How do the rates work?
How often do I receive a bill?
Do the bills show meter readings?
Why do you sometimes use estimated meter readings?
Do I get separate gas and electricity bills?
Why did I get an estimated bill when I submitted a reading just a few days ago?
What is the 'carbon tax'?
What package or plan am I on?
I have not received a bill but a payment was taken out - why?
From the Republic of Ireland
0818 81 22 20
Monday to Friday: 8am - 6pm
Outside the Republic of Ireland
00 353 1513 3292
Monday to Friday: 8am - 6pm
Plans & products
New customer plans
|
Existing customer plans
|
Switching FAQs
|
Tariff terms & conditions
|
Substantiations and verifications*
|
Home upgrade
|
Redeem welcome credit
|
Smart meters
|
Mobile app
|
My Account
|
About SSE Airtricity
About us
|
Community Fund
|
Our registered companies
|
Sponsorships
|
Careers
|
Energy sources†
|
Energy efficiency
|
Modern slavery statement
|
A different kind of energy
|
Information
Customer support
|
Contact us
|
Customer charter & codes of practice
|
Privacy notice
|
Accessibility statement
|
JAM Card initiative
|
Cookies
|
General terms & conditions
|
Terms of use
|
Plans & products
About SSE Airtricity
Information
GET IT ON
Google Play
Download on the
App Store