How can we help you?

Prepayment meters

Prepayment electricity meters
Prepayment gas meters
Start here

Prepayment electricity meters

How do I top up my meter?
My top up was rejected - what do I do?
What do I do if I lose my top up code before keying it into my meter?
What do I do if I lose my meter card?
Running out of credit?
Why did I get a longer top up code than normal?
How do I get a pay-as-you-go electricity meter?
Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Plans and products
New customer plans|
Existing customer plans|
Switching FAQs|
Tariff terms & conditions|
Substantiations and verifications*|
Home upgrade|
Redeem welcome credit|
Smart meters|
Mobile app|
My Account|
About SSE Airtricity
Our story|
Community Fund|
Our registered companies|
Sponsorship|
Careers|
Generation Green|
Energy sources†|
Energy efficiency|
Information
Help centre|
Contact us|
Customer charter & codes of practice|
Privacy notice|
Cookies|
Modern slavery statement|
General terms & conditions|
Report a street lighting fault|
Terms of use|

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).