For customers concerned about paying electricity and gas bills

What is the Energy Engage Code?

The Energy Engage Code is a commitment from SSE Airtricity and other energy suppliers to support customers who are concerned about paying their energy bills or who have fallen behind on payments.

What the aim Code aims to do

We want to make it easier for you to

• talk to us if you’re concerned about your bills
• understand how we assess your situation
• learn about the supports that may be available to you

This helps you:

• manage your payments
• avoid falling into arrears
• avoid disconnection of your energy supply

How we'll work with you

When you engage with us, we'll work with you to:

• agree a manageable payment plan, or
• arrange for a Pay As You Go (PAYG) meter installed if that suits your needs

Our five key promises

The Code sets out five clear promises you can expect when we get in touch. These include how we'll support you, how we'll communicate with you and what additional help may be available.

Where to find the code

This Code was developed jointly by energy suppliers and sits alongside our regulatory Codes of Practice. You can read the full Code HERE or visit the Energy Engage Code website at: eaireland.com/energyengagecode/