How can we help you?

Understanding your bill

What is my price per unit for electricity?

The easiest way to see what your price per unit for electricity is to check the ‘Rate’ column on your bill – you can do this online through My Account.

Your electricity rates may appear on your bill as:

  1. Your rate type e.g., 'Domestic 24hr' or
  2. Your tariff type e.g., 'SmartSaver'

You can also view a list of all our current tariffs online.

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0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*