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Understanding your bill
Rates and charges
Payments and refunds
Usage and billing method
Problems with your bill
Billing dates and frequency
Your Bill Explained
Rates and charges
What are standing charges?
What other charges might I be billed for?
What are Pass-Through Costs?
When do night rates apply?
Why are there two different rates on my bill?
How much VAT am I charged?
How do the rates work?
What are the units on my bill?
What is the price per unit for day and night rates?
What happens if Northern Ireland Electricity Networks Limited changes its prices?
What package or plan am I on?
What is my price per unit for electricity?
What are your standard rates?
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0345 601 9093
Monday to Friday
8am - 6pm