Request a call back to redeem your Keypad Welcome credit
Keypad Welcome credit
Email us to request a call back.
Only valid email requests for Northern Ireland Keypad Welcome credit will receive a call back. We are unable to respond to non-related, non-eligible or incomplete submissions.
Once your request has been submitted and you are eligible to receive your Welcome credit, we will contact you within 3 working days to apply the credit to your account.
To ensure your request can be actioned, and for data protection purposes, your email must include:
- Your MPRN
- Your full name
- Your phone number
- Your preferred day for a call back (Monday to Firday only)
- Your preffered time of day for a call back (Morning to afternoon only)
Keypad Welcome credit terms and conditions
The Offer (as defined in the next point) applies to new domestic SSE Airtricity Electricity Prepayment Meter customers who sign with a valid mobile number. (the “Customer”).
Upon sign up to SSE Airtricity, the Customer is eligible for Welcome Credit (the “Offer”) which is outlined during your sign-up journey and in the Customer Agreement Form (CAF) and will be sent a text message with instructions on how to redeem the Offer.
Your welcome credit (The offer) will be added to your meter in two equal installments. The first installment will be added to your meter once you complete your switch to SSE Airtricity. The second installment will be added to your meter after month 9 from the date you have signed up and once you redeem by contacting SSE Airtricity on 0345 601 9093, by requesting a call back online through sseairtricity.com/uk/keypad-call-back or by clicking on the applicable link contained within the instruction text message.
The Offer must be redeemed within one year of the date that SSE Airtricity is registered as your supplier (the “Term”) or SSE Airtricity may withdraw the Offer.
It’s the responsibility of the Customer to redeem the Offer within the Term.
We will contact customers on the mobile number provided once the offer is redeemable.
Once redeemed the Offer will be applied to your meter automatically.
There is no cash alternative to the Offer and this Offer is not transferable.
This Offer cannot be used in conjunction with any other offer.
SSE Airtricity reserves the right to cancel or amend the Offer or these Terms and Conditions at any time without prior notice.
To view your full welcome credit terms and conditions please visit Our tariffs.