Help managing your energy bills
At SSE Airtricity, we are committed to supporting you in managing their energy costs. We know that bills can be a worry, and you're not on your own. We've shared some practical suggestions below to help you reduce costs and choose a plan and payment option that works best for your circumstances. If you’d like to talk things through, please give us a call. Our team is here to listen; answer your questions and help you find the support that’s right for you.
Managing your bills
There are lots of things we can do to help make your energy payments easier to manage.
Discounts:
Being on the right plan can reduce your bills. Switch to Direct Debit and eBilling is a simple way to save as customers who choose these options receive additional discounts. You can update your details in My Account.
As an existing customer, you may be eligible to renew your contract and to move to a better rate.
Take control of your electricity use with Smart Insights:
When you choose a smart electricity or dual fuel plan, and activate your smart meter, you'll get access to personalised Smart Insights in My Account.
Smart Insights help you understand how you use electricity, so you can manage your energy usage more confidently. You’ll see when you use the most energy and when electricity is cheapest on your smart plan.
By understanding your usage and your tariff, it’s easier to plan ahead and shift how and when you use energy to suit your lifestyle - and your wallet.
With clear, easy-to-read information and simple tools, Smart Insights gives you greater visibility and control over your energy use, helping you stay on top of your bills.
Choose the smart plan that works for you and start making your energy work harder for your home.
Getting started is easy:
Log in to My Account on desktop or mobile, then select the Smart Insights tab at the top of the screen to start tracking your energy use.
Small and often payments to suit your budget
You can make payments towards your bill before it’s issued. This can be helpful if you’re paid weekly, fortnightly or monthly, and want to spread the cost. Payments can be made through our app or by logging in to My Account.
Budget Plan
With SSE Airtricity Budget Plan, you can spread your energy costs across 12 equal monthly payments, at no extra cost. You’ll pay the same fixed amount each month, making it easier to plan your household budget. Your monthly amount is based on your past energy use and is reviewed every four months. This helps make sure it stays in line with how you use energy, as your needs can change over time. You can learn more about how Budget Plan works in our Help Centre.
Meter readings
If you have a gas meter or a non-activated smart electricity meter, sending regular meter readings helps make sure your bill is accurate, so you only pay for the energy you’ve used.
We accept meter readings up to two days before your bill is due. Any remaining days may still be estimated. You can check whether your bill is based on an actual or estimated reading on the back of your bill.
If you’re on a smart plan, you don’t need to submit an electricity meter reading. Your bills will be accurate because we receive meter readings daily from ESB Networks.
Difficulties paying your bills
If you’re having difficulty paying your energy bills, please get in touch. We’re here to listen and work with you to find a solution that suits your circumstances.
Pay As You Go meters
If you have a Pay As You Go meter, you can find helpful information in our Help Centre, including how to top up, replace a card or key, and use emergency credit. There’s also a user guide to help you use your Pay As You Go meter with confidence.
If you’re paying back an outstanding balance through your top-ups and want to reduce what you owe more quickly, you can contact our Customer Service Team to make extra payments using a debit or credit card. You can also pay at An Post if you have a barcoded bill.
Payment plans
You can contact us to talk through the repayment options available. These include manageable repayments you can make either weekly or monthly.
If you’re already on a payment plan with us and your circumstances have changed, call us on 0818 81 81 11. We’ll talk through the options available and help you manage your account.
Government Supports
You can also get free independent financial advice from the Money Advice and Budgeting Service (MABS). MABS helps people to manage their finances and explore available supports. Call 0818 07 2000, Monday to Friday from 9am to 8pm.
Vulnerable Customer services
We understand that some customers have specific needs where a continuous energy supply is especially important. Our Code of Practice on Vulnerable Customers explains the services and protections we offer to support customers with additional requirements.
Energy Engage Code
We are a member of the voluntary Energy Engage Code, which is designed to support customers who are worried about paying their energy bills. The Code sets out our five key promises, outlining how we will support customers, communicate clearly and work with them to find the right help.
Future proofing your home
It can be hard to think about home improvements when costs feel tight. But the warmer, brighter months can be a good opportunity to make changes that help your home stay warmer and cheaper to run in the long term. With SEAI grants available, there are home upgrade options to suit a range of budgets. For example, a home can lose around 20–30% of its heat through the roof and with the SEAI grant roof insulation is one of the most cost-efficient measures to take to reduce your bills whilst enjoying more comfort. Our registered One Stop Shop Home Upgrade Team can talk you through roof insulation and other upgrade measures, so you can understand what support is available and decide what feels right for you.
Understanding your bill
Our Code of Practice on Billing explains in more detail how we handle bills. We’ve also created some simple user guides explaining your bill:
If you’d like us to talk you through your bill or help set up a payment plan, call us on 0818 81 22 20. We’re here to help.