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Understanding your bill

I have a charge on my bill I don't understand

If you see a charge on your bill that you don’t recognise, it will most likely be related to servicing or maintenance such as:

  • Reconnecting or disconnecting your meter
  • Special meter-read request
  • Locking your meter
  • Changing your meter type

These fees are charged by ESB Networks for electricity-related matters or Gas Networks Ireland for gas. Find full details on what other charges you might be billed for.

From the Republic of Ireland
0818 81 22 20

Monday to Friday: 8am - 6pm

Outside the Republic of Ireland
00 353 1513 3292

Monday to Friday: 8am - 6pm