How can we help you?
Understanding your bill
What other charges might I be billed for?
Electricity charges
Disconnection and reconnection charges
Electricity meter service charges
\* This charge is waived on the first occasion that a you choose to switch from a single tariff meter to a double tariff meter at a specified connection point. This charge applies to the second and subsequent meter changes at that connection point.
\\ Also covers removal of NSH meter and time-switch.
Gas charges
Supply Restoration Services
Decommissioning Services
Normal working hours are Monday to Friday 9.00 - 17.00. Some works may be conducted outside these hours and are detailed as out-of-hours and charged for accordingly.
The request to get a gas meter removed or to disable a gas meter (but leave it installed) must be made by a supplier.
Additional Details
Mon - Fri 08:00 - 18:00