I closed my account but I am still receiving bills

You should receive a final bill from SSE Airtricity once your account is closed. If you close your account over the phone with SSE Airtricity due to moving out of the property or a bereavement, you should receive the final bill within 14 days of closing the account. The bill will only charge you up to the date you close the account. (This can be seen on the ‘details of electricity charges’ page under ‘billing period’)

If you have switched supplier, SSE Airtricity will receive a notification of the switch, we will need to wait until we receive the closing meter reading from the new supplier to close your account. The time frame for this can vary and we will issue a final bill once we receive it. In the meantime, SSE Airtricity will continue to bill you until the final reading is received. If you are billed passed the date you switched, this will be amended once we receive the reading from the new supplier and any overpayment can be refunded.