How can we help you?

Understanding your bill

How do I check if I’m due a refund when my account closes?

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My Account Examples of both below.

On your bill:

On your online account:

If you have any questions about your balance you can always contact our Customer Service team.

Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*