How can we help you?

Online services

How do I find out my account number?

You can find your SSE Airtricity account number by:

  1. Logging into My Account and clicking on 'Account Details'
  2. Checking any of your past bills – look for 'Account Number'
  3. Checking your Billing Notification emails
  4. Looking at your Welcome Letter, you should have received this when you signed up.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Plans and products
New customer plans|
Existing customer plans|
Tariff terms & conditions|
Substantiations and verifications*|
Switching FAQs |
Redeem welcome credit|
Mobile app|
My Account|
About SSE Airtricity
Our story|
Community Fund|
Careers|
Sponsorship|
Energy efficiency|
Our registered companies|
Information
Help centre|
Contact us|
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Privacy notice|
Cookies|
General terms & conditions|
Modern slavery statement|
Have an Electricity Supply complaint?|
Have an Energy Services complaint?|
What to do in an emergency|
Terms of use|

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.