How can we help you?

Online services

How do I change my email address?

You can change your email address at any time through My Account for:

  1. Your account
  2. When you receive a bill
  3. Meter reading reminders

If you haven’t registered for My Account or are having problems registering and you need to change your email address please contact our Customer Service team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.