The best way to check the status of your switch is to see where you are in the switching process and what you should have received. We can only give estimates about how long the process will take as timings vary between customers, and parts of the switch are determined by other parties e.g., verifying your meter reading.

You should contact our Customer Service team if you experience a delay, i.e., if you don't receive:

• Your Welcome Letter within 3 weeks, or
• Your first SSE Airtricity bill within 8 to 10 weeks.