Why is my bill higher than expected?

There are a number of reasons why your bill may appear higher than normal.

• It may have been calculated on an estimated reading (you can check this on the ‘Usage Details’ page. If the reading shows an ( E ) beside it, it has been estimate. You can check this against the current reading on your meter to see how accurate it is)
• You could have come off your contract discount.
• Your rates may have gone up if you have changed from direct debit or ebilling. (if you have removed your direct debit details there will also be a €300 security deposit applied)
• Your usage may have increased depending on time of year, new appliances, how many people are in the property etc.
• If you have a smart meter for electricity with Interval (30 minute) Smart Services activated, you may need to check your usage as you may be using a lot of energy during peak times. You can view your usage through your My Account. You can find more information on managing your energy usage and making your home more energy efficient on your online account.
• An incorrect meter reading may have been submitted. If the reading has an (A) or a (C) beside it, and is higher than the current reading on your meter, then the bill has been calculated on an incorrect reading. You will need to contact us to correct this.