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Prepayment meters

What do I do if I lose my top up code before keying it into my meter?

If you lose your top up code before keying it into your meter, you can replace it by:

  1. Calling our Customer service team on 0818 81 22 20, or
  2. By bringing your Pay As Your Go card or Keypad Premise Number (KPN) to the Payzone outlet where your payment was made.

Your last top up code will then be re-issued free of charge.

Phone Us
0818 81 22 20

Monday to Friday: 8am - 6:30pm

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*