5 things you need to know about meter readings

Find out everything you need to know about meter readings: why they are important, when to do them and how to sign up for reminders.

Note: If you have a smart meter for electricity with Interval (30 minute) Smart Services enabled, you don't need to submit readings as your usage is logged remotely by your meter. If your meter has Non-Interval (Bi-Monthly) Smart Services enabled, it's still recommended that you submit regular meter readings.

1. Meter readings help keep your bill accurate

It's a good idea to submit regular meter readings if you can to help make your bill more accurate. If you're unable to submit meter readings, we'll need to rely on estimates or readings received from the networks providers.

2. The best time to do it is just before you receive your bill

Submitting a reading just before the end of your billing period minimises the number of days we need to estimate. We can accept readings up to 2 days before your bill is due, so the last few days may still appear as an estimated reading.

3. We have free meter reading reminders

You can get electricity and gas meter reading reminders by email or SMS (or both). Reminders are customised to your billing period, so they'll be sent a few days before your bill is due. To sign up for and manage your reminders, log in to My Account.

4. They're really easy to do

Check our Meter Reading Guide to find out how to read your electricity or gas meter.

5. They're really easy to submit

Once you have your reading there are two ways to submit it:

Online

Phone

These lines are automated and available 24 hours a day:

Electricity: Call ESB Networks on 1800 337 777 (Callsave) with your MPRN number

Gas: Call Gas Networks Ireland on 1800 427 732 (LoCall) with your GPRN number

Electricity: Text ESB Networks on 087 960 9223 with your MPRN number, name, address and meter reading.

Note: It's important not to send us more than one reading on the same day, as this could cause your bill to be delayed.