Meter reading reminders

How do I sign up for meter reading reminders?

You can sign up for meter reading reminders by logging into My Account and going to 'Meter Readings.' You can choose whether to receive your reminders by text, email or both. These reminders are customised to your billing period and will be sent three days before your bill issue date.

How do I change or cancel my meter reading reminders?

You can cancel your meter reading reminders by logging into My Account and going to 'Meter Readings.' This is where you can also update the email address or phone number you receive your reminders to.

Why am I not receiving my meter reading reminders?

If you’re not receiving your meter reading reminders, first check that your details are correct by logging into My Account and going to ‘Meter Readings’.

If you’ve signed up for email reminders, make sure to also check your ‘spam’ folder and change your settings to allow emails from sseairtricity.com if needed.

Please wait until your next bill due date for any changes to take effect. If your reminders still aren’t working after this just contact our Customer Service team.