How can we help you?

Understanding your bill

What is the price per unit for day and night rates?

What your price per unit is for day and night rates will depend on which tariff you signed up to.

Once you know your tariff type, you can also look up your day and night unit rates on our Tariff List. The unit prices will be listed as ‘Domestic Day’ and ‘Domestic Night’. You’ll need to select the right one based on whether you pay by direct debit and/or are signed up to eBilling.

Day rates are charged from 1am to 8am in the winter and 2am to 9am during the summer. However this can vary. There is no change in the day rate when you use the night rate.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*