Understanding your bill
VAT is charged at 5% on both electricity usage and all other charges including standing charges (or pass-through costs).
Monday to Friday8am - 6:30pm
Saturday and Bank Holidays 10am - 6pm
Our dedicated team is always ready to assist you and make sure you have the best experience with our company*
If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).
If you smell gas phone the 24-hour gas emergency service on 0800 002 001.