How can we help you?

Understanding your bill

VAT is charged at 5% on both electricity usage and all other charges including standing charges.

Phone us

Monday to Friday
8am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.