What is a 'Reversal'?

A 'Reversal' takes place when you were previously issued a bill for the wrong amount. This can happen when:

• We calculated your bill using an estimated reading, but later received an actual reading that was lower
• The meter reading that was submitted and used to calculate your bill was incorrect
• Your bill was charged at the wrong rate

If this happens, we’ll correct it on your next bill by ‘reversing’ (or refunding) the whole amount for the incorrect bill. This will appear on your bill as:

• ‘Invoice Reversed: xxxx’ and
• ‘Invoice Reversed: xxxx – VAT’

Where xxxx will be the invoice number from the incorrect bill.

We’ll then ‘charge’ the new correct bill amount, which is just the same as calculating the difference. This will appear as extra line items on your bill but it doesn’t mean you are being charged twice.

For example, if an incorrect bill is issued for £105.00, we will ‘reverse’ this, showing a temporary credit of £105 on your account. We will then issue a bill for the correct amount, eg. £95.00. You will see both amounts in the ‘details of electricity charges’ however, the total amount you will pay will be the correct amount of £95.
If you have paid the bill before the reversal, you will be due a credit back of £10. If you have not yet paid the bill, you will just pay the correct amount of £95.00

In some cases, a bill may not be reversed until the next bill in the cycle issues. In these cases, you may receive the corrected bill for a period of up to four months.

For example, if your January bill issues (covering the period of December & January) for an incorrect amount, and the incorrect reading is corrected on the calculation of your March bill (covering the period of February and March), the January bill will be ‘reversed’ and ‘re-billed’ on the March bill. While you will receive the correct bill covering the period of December-March, the payment for the original January bill will be credited and any difference will be credited/debited from the March usage amount.