We understand how difficult it is when someone passes away. Our dedicated team of advisors are here to help. We will need to ask you a few questions, please try to have the following information available:

1. Your relationship to the account holder
2. Details of the account (i.e. Account or MPRN Number)
3. Date the account holder passed away
4. Name and contact number of the person who is now responsible for the property
5. Meter readings if possible

Call our dedicated bereavement specialists on 0345 605 58 53 and we’ll resolve any account queries as quickly as possible.