Smart Metering

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Smart Metering

Overview

Ireland’s smart meter upgrade programme will guarantee that customers and businesses are provided with the next generation of electricity meters that are being rolled out across Europe and internationally.

This new technology will replace older meters and will allow you to avail of new products and services which will benefit Irish consumers, the environment and the economy. Would you like to learn more about smart meters? Visit ESB Networks or contact ESB Networks on their Smart dedicated line 1800 928 123 or 01 698 5005 or email esbnetworks@esb.ie.


What is a smart meter?

Smart meters are the next generation of electricity meters. Using digital technology and the 2G mobile phone network, the smart meter will give you access to accurate information on your energy usage throughout the day.

Why are all meters being replaced?

As part of the Climate Action Plan, ESB Networks is replacing 2.4 million electricity meters in homes, farms and businesses across Ireland with next generation meters. This new technology will bring benefits to customers, the environment and the economy.

Benefits to customers: Over time with smart meters, there will be no need for estimated bills. You'll be able to access the information you need to make more informed choices about your energy consumption and the best tariff options. Accurate information about energy usage across the day will allow you to manage your bills with greater accuracy.

Benefits to the environment: The environment will benefit because smart metering will encourage energy efficiency and support an increase in renewable power on the electricity system. The upgrade programme will help to cut CO2 emissions and lower Ireland's costly reliance on fossil fuel imports.

Benefits to the economy: Using smart meters will help us to more efficiently manage energy flow at times of high demand. They will also enhance competition and improve customer experience and choice, increasing the range of products and services available to customers.

What are smart electricity services?

Smart meters can give you accurate and regular information on your electricity usage and minimise estimated bills. They can help you make more informed choices about your energy consumption. They will provide new ways to save money by shifting some of your electricity consumption to (off peak) times of the day when energy is cheaper.

How much is this programme costing?

The replacement programme will start in autumn 2019 and continue until the end of 2024. ESB Networks, or an electrical contractors working on their behalf, will carry out this work on an area by area basis and a detailed rollout plan is currently being developed.

While the initial focus will be on the oldest meters, there is a plan to include an option for customers to apply through your electricity supplier or ESB Networks for an unplanned installation of a smart meter. 

ESB Networks will give everyone plenty of notice about when smart meters are coming to your area.

When will the replacement programme be completed?

Starting in the autumn of 2019, the plan is to replace 250,000 meters between autumn 2019 and the end of 2020 and a further 500,000 meters every year from 2021 to 2024.

From 2021, you will have a choice to be provided with more accurate information about energy usage across the day to allow you to better manage your bills.    

Who will carry out the replacement work?

The meter replacement will be carried out by ESB Networks or by electrical contractors working on their behalf.

What benefit will I get from a smart meter?

The replacement programme will start in autumn 2019 and continue until the end of 2024. ESB Networks, or an electrical contractors working on their behalf, will carry out this work on an area by area basis and a detailed rollout plan is currently being developed.

While the initial focus will be on the oldest meters, there is a plan to include an option for customers to apply through your electricity supplier or ESB Networks for an unplanned installation of a smart meter. 

ESB Networks will give everyone plenty of notice about when smart meters are coming to your area.

When will I get a smart meter?

The replacement programme will start in autumn 2019 and continue until the end of 2024. ESB Networks, or an electrical contractors working on their behalf, will carry out this work on an area by area basis and a detailed rollout plan is currently being developed.

While the initial focus will be on the oldest meters, there is a plan to include an option for customers to apply through your electricity supplier or ESB Networks for an unplanned installation of a smart meter. 

ESB Networks will give everyone plenty of notice about when smart meters are coming to your area.

Can I request an early meter upgrade?

While the initial focus will be on areas with the oldest meters, customers can apply to ESB Networks or their electricity supplier for an unplanned installation of a smart meter.

What is involved in the meter replacement process?

Replacing your meter:

  • You’ll receive a letter a few weeks in advance of your meter replacement. 
  • If your electricity meter is outdoors and easily accessible you don’t need to be home for the meter to be replaced.
  • If your meter is located inside, ESB Networks will need to arrange an appointment with you.
  • An ESB Networks network technician or an electrical contractor working on ESB’s behalf will come to your property to remove your existing meter and replace it with the new smart meter. All installers will carry photo ID badges identifying them.
  • Your electricity supply will need to be turned off temporarily to do the work, for approximately 45 minutes.
  • A safety assessment will also be completed to the overall meter installation and, where necessary, additional improvement works will be carried out, at no cost to you.

Do I have to pay for the new meter?

There is no additional charge for upgrading your meter. Like other meter upgrades, the cost is included in your existing charges for use of the electricity network.

Where will my smart meter be installed?

The new smart meter will be located in the same place as your existing one.

Does it matter which electricity supply company I am with?

No, ESB Networks is replacing meters for all customers, regardless of your electricity supplier.

What if my household depends on electricity for medical reasons?

ESB Networks will contact all customers who have registered as requiring special assistance and will make a suitable appointment for the replacement of their meter.

What data is collected by my meter and how is it used?

Your smart meter will record details of your consumption of electricity. Each day, ESB Networks will collect data on the total amount of electricity consumed over the previous 24-hour period. This data will be used to provide information to support customer billing, customers switching suppliers and customers moving premises.

The meter will also collect a more detailed breakdown of your electricity consumed e.g. usage every 30 minutes. However, this information will only be shared with your supplier if you have given your consent, as they develop and offer new smart services which require this data. To make sure the meter is working properly, ESB Networks will also collect non personal data about the meter itself.

Will my data be safe?

All data collected from the meter will be securely stored in a central Meter Data Management System (MDMS) operated by ESB Networks. ESB Networks is committed to being fully compliant with GDPR and that all personal customer data is safe and secure.

Are the new meters a risk to my health?

ESB Networks has a total commitment to your health and safety. The upgraded smart meters will be safe, fully compliant and meet international standards. Health authorities around the world, including the World Health Organization (WHO), have assessed the scientific evidence and there are no established health effects from smart meters which use similar technology to that used in your mobile phone.

How to read my smart meter?

The digital display screen on your new smart meter shows your current meter reading in Kilowatts per hour (kWh). To read the new meter, note the figures on the screen before "kWh" from left to right and include all digits.

To read your meter:

  1. Read the numbers from left to right, including any zeros (As shown in the image below highlighted in the red rectangle)
  2. Ignore any numbers after the decimal point. If your meter does not have a decimal point, read all numbers, including any zeros.
Smart Meter Read
Initially, the meter will continue to be read manually by ESB Networks. From 2021 onwards it will be read automatically.

To manually submit your meter read you will need to have your 11-digit MPRN number to hand. This can be found on your electricity supply bill and always starts with ’10’.

Please click here for a video demonstration from ESB Networks which can be found under the heading of Smart meter.