If you want to suspend your direct debit, just call us at least 5 days before your payment due date so we can stop your payment from being initiated. You can then pay your bill using any of our available payment methods. (Please note that if you cancel your direct debit altogether you will lose your direct debit-related discount.)

You can also make non-direct debit payments without cancelling your direct debit. If you make a payment up to 6 working days before your next bill is due to be paid, your direct debit amount will be reduced. After that, we'll carry the payment over to your next bill so you will have less to pay next time.

If you’re having difficulty paying the outstanding balance on your account, please contact our Customer Service team without delay on 0818 81 22 20 so we can arrange a payment plan that suits you.