When does my supply actually change over?

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Help Centre

When does my supply actually change over?

It will take a couple of weeks for your supply to switch over fully. We'll send you your account number once your cooling off period has passed. Rest assured, there will be no disruptions to your supply during the changeover.
You should make sure you've submitted meter readings as part of your sign up to ensure a swift changeover. If you haven't, you can call us on 1850 40 40 70*.

Smart Meters - Electricity

If you have a smart meter for electricity with Interval (30 minute) Smart Services enabled, you don't need to submit readings as your usage is logged remotely by your meter. If your meter has Non-Interval (Bi-Monthly) Smart Services enabled, it's still recommended that you submit regular meter readings.

*Calls charged at Lo-Call rate. Rates from landlines and operators may vary so please check with your operator. 

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Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm 

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.