How can we help you?

Paying your bill

Does SSE Airtricity offer pre-paid meters?

Yes - SSE Airtricity pay-as-you-go KeyPad customers can save up to 10% on Power NI's KeyPad rates when they switch to us.

View our Pay-as-you-go KeyPad products and rates, and learn how to sign up

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Plans and products
New customer plans|
Existing customer plans|
Tariff terms & conditions|
Substantiations and verifications*|
Switching FAQs |
Redeem welcome credit|
Boiler services|
Mobile app|
My Account|
About SSE Airtricity
Our story|
Community Fund|
Careers|
Sponsorship|
Energy efficiency|
Our registered companies|
Information
Help centre|
Contact us|
Codes of practice|
Privacy notice|
Cookies|
General terms & conditions|
Modern slavery statement|
Have an Electricity Supply complaint?|
Have an Energy Services complaint?|
What to do in an emergency|
Terms of use|

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.