If your meter reading was rejected, it’s usually due to:

1. An incorrect MPRN
2. Inconsistencies with the readings e.g., Day and Night readings being in the wrong fields
3. A conflict with your meter type

What to do

If you check your latest bill you can see what range your meter reading should be in and what your MPRN is. We also have a Meter Reading Guide with instructions on how to read the most common electricity meters.

If you can’t find any inconsistencies, try submitting a meter reading again and just contact our Customer Service team if you have any more issues.