I have a prepay meter, when will I receive the payment?

Understanding your bill

Price change notice to Pass-Through charges from 01 October 2024

Northern Ireland Renewable Obligations cost (ROCs) adjustment and Climate Levy Change (CCL)

How do I check the balance on my account?

Why is my bill estimated?

Where are my usage details or meter readings?

What other charges might I be billed for?

How long do I have to pay my bill?

I don't think the amount on my bill is right - what should I do?

When will my direct debit be taken out of my account?

What is a standing charge?

What is a 'Reversal'?

Phone us

Have a question?

Monday to Friday
9am - 5.30pm

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Gas & Electricity

About SSE Airtricity

Information

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours)

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.