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Understanding your bill

What other charges might I be billed for?
What is a 'Reversal'?
How long do I have to pay my bill?
Why is my bill estimated?
Price change notice to Pass-Through charges from 01 October 2024
What is a standing charge?
When will my direct debit be taken out of my account?
How do I check the balance on my account?
I don't think the amount on my bill is right - what should I do?
Where are my usage details or meter readings?
Northern Ireland Renewable Obligations cost (ROCs) adjustment and Climate Levy Change (CCL)

What other charges might I be billed for?

What other charges might I be billed for?
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0345 266 1787

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.