How can we help you?

Meter readings

How do I know what type of electricity meter I have?
The meter reading on my bill is incorrect. What do I do?
What do I do if I think my electricity meter is faulty?
Who reads my electricity meter?

How do I know what type of electricity meter I have?

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.