How can we help you?

Covid-19

My question I have isn’t here?
Can I postpone my utility bill payment?
What happens if I can’t pay my bills on time?
I don't have a direct debit set up for my business account. How can I pay my bill?
I received a meter read alert, but I can’t access my meter now. What should I do?
My bill is posted to the business premises, but I am working remotely and can’t access it. How can
Is your Customer Service Team still available to contact?
I’m worried about paying my bills. What supports are there to help me?
What do I do in an emergency?

My question I have isn’t here?

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.