Our customer contact channels are experiencing longer than usual wait time. We’re currently operating at reduced capacity due to the ongoing Covid-19 pandemic. We’re working hard to answer all your queries as soon as possible and we apologise in advance for any delays in our response time.
Manage your account
We recommend you visit our help centre which provides information and frequently asked questions on understanding your bill, meter reads, managing your account online and more.
Should you wish to contact our online customer support teams through Facebook, Twitter or Instagram, they are available to help you from 8am-8pm Monday to Friday and will reply to any queries received overnight or during the weekend on the next working day.
Thank you for your patience and cooperation.