Cookies

This is the cookie policy for www.sseairtricity.com. It applies to information collected and used by SSE Airtricity, which is a trading name of SSE Airtricity Limited, SSE Airtricity Energy Supply (NI) Limited and SSE Airtricity Gas Supply (NI) Limited which are members of the SSE Group. SSE Airtricity Home Energy Services is our dedicated Boiler & Home Services Division. When we refer to 'SSE', 'we', 'us', and 'our', we mean any of those SSE entities, as appropriate. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Policy as 'cookies'.

Please review this Cookie Policy and our Privacy Notice here

What are cookies?

Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.

Cookies can be considered as 'first party' or 'third party' cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Airtricity for www.sseairtricity.com. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.

Cookies can also be considered as 'persistent' or 'session' cookies depending on their duration. Persistent cookies remain on a user's device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

Why do we use cookies?

We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website:

• Make our website as easy and intuitive as possible for you to use
• Monitor and analyse website usage and performance so we can measure the effectiveness of our website and improve it (including security)
• Remember choices you make when visiting our website and recognise you when you return so you don't have to remind us
• Remember certain information about your browsing activity on our website, such as the web pages you have viewed and your preferences. This information can then be used to personalise and improve the way you interact with our website (for example, displaying content we think might be relevant to you based on your previous activity) and inform you of special offers and promotions tailored to your interests (where you have consented to receiving marketing communications from us).

Why do we use cookies?  

The cookies used on our website can be broken down into four categories:

• Strictly necessary
• Performance
• Functional
• Targeting advertising

Strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.

Performance

These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.

Targeting advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone's past visits to this website. To opt out of this type of advertising you can use this free Google tool.

Managing cookies

When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you're using at that time.

You can also manage your cookie preferences at any time via this link:

If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.

• Internet Explorer
• Chrome
• Firefox
• Safari
• Opera

Cookie list

Strictly Necessary

Google Tag Manager

This cookie is associated with Google Tag Manager. We use this tool to load scripts into our website pages.

SSE Airtricity

These are general purpose session cookies. An example of how these are used would be to maintain a logged in status between pages. 

Optanon / OneTrust

These cookies are set by OneTrust. They store information about the categories of cookies this site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to allow or prevent cookies in each category from being set in the user's browser, depending on their preference.

DynaTrace

This cookie is provided by Dynatrace, an application performance management (APM) software company. It monitors the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.

Communicator

Communicator is an email marketing platform. The cookies here are used to allow eligible customers redeem their welcome credit.

eGain

These are general purpose session cookies. This cookie is set by eGain to facilitate our web chat utility.

Performance Cookies

Google Analytics

Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

Functionality Cookies

Eloqua

We use Eloqua to personalise the way we communicate with you. When you first visit our website, a third party cookie from eloqua.com is stored in your browser. This cookie tracks the pages you visit during your session. While the cookie may be used across many sites, the information collected on SSE Airtricity’s website is visible only to SSE Airtricity and is not shared with any third parties including Eloqua or other users of the Eloqua system.

Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on SSE Airtricity’s website but cannot gather information about other third party sites you have visited.

We use this information to improve our service to you, such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.

Targeting Cookies

Facebook

Facebook is the world's largest social networking service. In terms of cookies, Facebook mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites.

The cookies used here enable the tracking and tagging of user activity derived from or linking to Facebook (eg digital advertising)

DoubleClick

Google cookies relate to the company's advertising products and services. Google uses the data gathered from cookies to profile the interests of web users and sell advertising space to organisations based on interest profiles.

LinkedIn

LinkedIn is a business networking platform. The cookies used here enable the tracking and tagging of user activity derived from or linking to LinkedIn (eg digital advertising)

Google

This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.

Eloqua

We use Eloqua to personalise the way we communicate with you. When you first visit our website, a third party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie may be used across many sites, the information collected on SSE Airtricity’s website is visible only to SSE Airtricity and is not shared with any third parties including Eloqua or other users of the Eloqua system.

Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on SSE Airtricity’s website but cannot and will not gather information about other third party sites that you have visited.

We then use this information to improve our service to you such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs. <

Media Math

MediaMath Inc. is a US based digital advertising business. These are tagging and tracking cookies designed to help measure the performance of digital advertising.

Who should I contact with a question or a complaint?

If you would like to contact us in relation to your rights or if you are unhappy with how we've handled your information, you may contact us by sending a letter:

Republic of Ireland

Data Protection Specialist
SSE Airtricity,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18,
D18 W688

Northern Ireland

Data Protection Specialist
SSE Airtricity,
3rd Floor Millennium House,
17-25 Great Victoria Street,
Belfast
BT2 7AQ

or sending an email to irelanddataprotection@sse.com.

If you would like to contact our Data Protection Officer, you may do so using the following details:

• Email: dpo@legal.sse.com
• Phone: 0345 070 7378
• Postal: Data Protection Officer,
  No. 1 Forbury Place,
  43 Forbury Road,
  Reading,
  RG1 3JH