When an unexpected high bill arrives, many customers suspect that their meter is faulty, but this is very rarely the case. The most common reasons for a high bill are the following:

1. You may be comparing a winter bill to a summer bill.
2. It may be a ‘catch up’ bill following a low estimated reading from your previous bill(s).
3. Changes in operational circumstances within your business. i.e. opening hours, equipment etc.

If you are worried about a high bill, please contact the Customer Service Team with your own meter reading and we will be happy to investigate it for you.