What happens if my meter connectivity changes?

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Help Centre

What happens if my meter connectivity changes?

ESB Networks will check the level of connection at your meter point on a frequent basis. If you are an interval customer and your connectivity level dips, then your connection won’t support Interval (30 minute) Smart Services and we will be unable to receive your 30-minute usage data. To avoid estimations, your meter will be switched to Non-Interval (Bi-Monthly) Smart Services and we will receive one remote reading every two months. You won’t be able to access your 30-minute electricity usage breakdown information in your My SSE Airtricity online account. If you are a non-interval customer, change in connectivity won’t impact your current non-interval services.