If you are unable to allocate a payment against your account, please contact our Customer Service Team to check which SSE Airtricity account is associated with. For security reasons, you will still be asked some Data Protection questions before we can discuss the account in detail.

You should also have the following details to assist locating your account:

1. Date the payment debited from your bank account.
2. The exact amount that debited from your account.

Any other reference number that may appear on your statement may be of help e.g. receipt number.