SSE Airtricity: Covid-19 Update

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Covid 19 update: Our commitment to you

Last Updated:  April 2021

At SSE Airtricity, the safety and wellbeing of our colleagues, customers and the communities we serve will always be our number one priority.

A message from Klair Neenan, Managing Director SSE Airtricity: 

Klair no background

We know that the past 12 months have been a challenge for homes, businesses and communities across Ireland. However, it has also shown us the great strength that comes in working together.

As an energy provider our focus is always on how we can help and support our customers; and our teams continue to do so while working safely from their own homes.

I would encourage any of our customers that are struggling with their energy costs at this time to reach out to our teams who will work with you to find a solution.

Klair Sig 2 

Klair Neenan,
Managing Director

 

We’re fully complying with government guidelines, so our teams have been safely working from their homes and will continue to do so for the foreseeable future. We continue to offer our full range of services and endeavour to always meet the standard our customers expect from us. However, there may be delays with some of our services while our teams are working from home and your experience might be a little different. We appreciate your patience and support as we continue to do everything we can to look after our colleagues and customers.

We continue to monitor for and adapt to updates on public health guidance as the health and safety of our team and customers remains our priority at all times.

Meter readings

We continue to encourage you to submit meter readings where it is safe to do so. Your energy usage may have changed over this period and providing us with an actual meter reading will ensure you only get billed for the energy you have used.

  • If you would like to submit a meter reading and it is safe to do so, simply make a note of your reading from your gas or electricity meter, or both and submit your meter reading online
  • If you need help on how to read your meter, visit our meter reading page

If you can’t send in a meter reading don’t worry. We’ll use the estimates when needed and will update these when we do receive your actual meter readings from ESB Networks and/or Gas Networks Ireland once meter readings by networks resumes. If you receive an estimated bill and it’s not accurate, we’ll amend this on a future bill when we receive your next meter reading.

Self-service through your online account

Many of your day-to-day interactions with us can be carried out on our online self-service portal. To make sure we can quickly deal with our most in need customers, we’d ask that, where possible, you log on to your online account first. You can manage your account online by registering your business here

Sign up for paperless billing and stay informed from where ever you are working

If you currently receive your SSE Airtricity bill by post you can switch to paperless billing through your online account. Instead of receiving your SSE Airtricity bill by post we will send you an email notifying you when your bills are ready to view online.

Concerns about paying your energy bills

If you have any concerns about paying your energy bills or if you’ve had to put your business on hold, please contact your Relationship Manager directly or our Customer Service team on 1850 81 21 44^. We’re committed to working with you to find a resolution together. We’re committed to helping our customers and playing our part to help communities get through this crisis together.

Our Customer Care Team

We continue to provide our full customer service to our customers over the phone and via our online channels. We’re here to help.

We will continue to provide regular updates here on our website and also via our Facebook and Twitter feeds.

^Charged at Lo Call rate. Rates from landline and mobile companies may vary so please check with your operator.